They always say that the squeaky wheel gets the grease. I'm gonna have to agree with that.
You'll recall from my last post the problems I was having with my new pug mill. Well, I removed the paint as recommended by the company, and sure enough, within two weeks those pesky hard chunkies were back. My frustrations were growing, to say the least.
So I posted a comment on Clayart, an online clay forum, about the issue of porcelain in my Peter Pugger. I explained what had happened and wanted to know what others had done about the situation. My timing couldn't have been better. It just so happens that the same week I posted my question to Clayart, that ceramic gurus, industry reps, galleries, schools and enthusiasts were meeting for the annual NCECA conference and someone was kind enough to pose this question directly to Peter Pugger. Apparently there were others in my position who were also frustrated.
The company was aware of the problem and were currently working on the solution. I couldn't be happier! I called the company first thing the following Monday morning and was immediately passed on to the owner. They offered to help me resolve the problem right away. I must say, the customer service was amazing. They explained to me what was going on, that it's the alkalinity of the clay that's corroding the aluminum. Just the fact that they seemed to know what was causing the problem has led me to believe that they have thoroughly researched the issue and that their fix will work.
I know that other people, with other types of pug mills have not been so lucky in dealing with other companies. So I guess I got the right machine after all, especially considering the price tag of some of the others!